The New Brighton Residents Association greatly values your business! For this reason, we have redesigned our Program Cancellation Policy to better accommodate the needs of our valued customers. No exceptions will be made to the policy outlined below, therefore please review it carefully. It is also noteworthy that our Summer Day Camp Programs have a separate cancellation policy.
NBRA PROGRAM CANCELLATIONS DUE TO INSUFFICIENT ENROLLMENT
The New Brighton Residents Association reserves the right to cancel any program with insufficient registration. Full refunds will be granted in the form of either an account credit* or cheque**. Should you desire, you may transfer yourself (or another household member) into another program, if availability allows. Should a program be canceled, you will be notified by phone no later than 1 day prior to the commencement of the class and will be asked to select one of these three options at this time. Should you fail to respond to us within 3 business days, a credit will be applied to your NBRA account for the amount of the canceled program, for future registration.
*Program account credits are not permitted to be applied towards the payment of annual membership fees and/or rentals. These credits are valid for one (1) year from the issue date.*
**All cheque refunds will be cut and mailed within 3-4 weeks to the payee.**
For your convenience and flexibility, a hassle-free full refund will be issued in the form of an account credit or cheque***, with the refund amount being dependent on when the request is made. All program withdrawal requests must be made in writing, by emailing: firstname.lastname@example.org.
IF THE REFUND IS REQUESTED WITHIN:
We want you to be satisfied! Should you attend the first class of a Program and be unsatisfied with the program, you may transfer to any other program within the session/season, which is not full. These requests must be made within 24 hours of attending the first class of the program.
***Withdrawal refunds issued by account credit are only permitted to be used towards other NBRA programs and cannot be used towards payment of Resident Association Fees or any facility rentals. Credits on an account are valid for one year from the issue date. Any withdrawal refunds issued by cheque are subject to a $15.00 administration fee.
SUMMER DAY CAMP CANCELLATION POLICY
Due to the preparations required for this program, participants wishing to withdraw from a Summer Day Camp Program must do so in writing at least 2 weeks prior (to the registered camp start date) to receive a full refund. No refunds will be issued for those individuals who are withdrawing from the Summer Day Camp Program with less than 2 weeks’ notice.
***Withdrawal refunds issued by account credit are only permitted to be used towards other NBRA programs and cannot be used towards payment of Resident Association Fees or any facility rentals. Credits on the account are valid for one year from the issue date. Any withdrawal refunds issued by cheque are subject to a $15.00 administration fee.
*All NSF cheques will receive a $50.00 penalty.