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PROGRAM CANCELLATION POLICY

The New Brighton Residents Association, greatly values your business!  For this reason, we have redesigned our Program Cancellation Policy to better accommodate the needs of our valued customers.  No exceptions will be made to the policy outlined below, therefore please review it carefully.  It is also noteworthy that our Summer Day Camp Programs have a separate cancellation policy.

NBRA PROGRAM CANCELLATIONS DUE TO INSUFFICIENT ENROLLMENT 

The New Brighton Residents Association reserves the right to cancel any program with insufficient registration. Full refunds will be granted in the form of either an account credit* or cheque**.  Should you desire, you may transfer yourself (or another household member) into another program, if availability allows.  Should a program be cancelled, you will be notified by phone no later than 1 day prior to the commencement of the class and will be asked to select one of these three options at this time. Should you fail to respond to us within 3 business days, a credit will be applied to your NBRA account for the amount of the cancelled program, for future registration.

*Program account credits are not permitted to be applied towards the payment of annual membership fees and/or rentals. These credits are valid for one (1) year from the issue date.* 

**All cheque refunds will be cut and mailed within 3-4 weeks to the payee.**

PROGRAM WITHDRAWAL  

For your convenience and flexibility, a hassle-free full refund will be issued in the form of an account credit or cheque***, with the refund amount being dependent on when the request is made. All program withdrawal requests must be made in writing, by emailing:  pc.newbrighton@shaw.ca. 

IF THE REFUND IS REQUESTED WITHIN: 

  • Seven (7) or more days prior to the first day of the program:  a full refund will be issued.
  • Less than seven (7), to the first day of the program:  50% will be refunded.
  • On the program start date or within 48 hours after the first class of the program: 25% will be refund.

PLEASE NOTE:   

  • Refunds are not available after 48 hours of the first class of program.  
  • A prorated refund will be issued in the form of account credit, for those requests made due to medical reasons (a doctor’s note must be presented), at any time.  
  • Refunds will not be issued for participants who are unable to attend rescheduled or make up classes for seasonal/outdoor programs.
  • In the case of poor weather, the NBRA will attempt to schedule a make-up class, should timing allow. In the case where the NBRA is unable to schedule a make-up class, participants will be refunded the amount of $10 per class if two or more classes are cancelled without a make-up class available. Refunds will note be issued for participants who are unable to attend rescheduled or make up classes for seasonal/outdoor programs. 
  • We want you to be satisfied!  Should you attend the first class of a Program and be unsatisfied with the program, you may transfer to any other program within the session/season, which is not full.  These requests must be made within 24 hours of attending the first class of the program.

***Withdrawal refunds issued by account credit are only permitted to be used towards other NBRA programs and cannot be used towards payment of Resident Association Fees or any facility rentals. Credits on account are valid for one year from the issue date.  Any withdrawal refunds issued by cheque are subject to a $15.00 administration fee.

SUMMER DAY CAMP CANCELLATION POLICY  

Due to the preparations required for this program, participants wishing to withdraw from a Summer Day Camp Program must do so in writing at least 2 weeks prior (to the registered camp start date) to receive a full refund.  No refunds will be issued for those individuals who are withdrawing for the Summer Day Camp Program with less than 2 weeks’ notice.  

***Withdrawal refunds issued by account credit are only permitted to be used towards other NBRA programs and cannot be used towards payment of Resident Association Fees or any facility rentals. Credits on account are valid for one year from the issue date.  Any withdrawal refunds issued by cheque are subject to a $15.00 administration fee.

*All NSF cheques will receive a $50.00 penalty.